Updox

The Updox Communication Platform helps you deliver the best virtual and in-person care and focus on what matters most—your patients. Updox works seamlessly with most EMRs and is the only place to manage all your work and communications to ensure safe and efficient care.
8.6/10 (Expert Score)
Product is rated as #5 in category Help Desk Software

What is Updox?

Pros and Cons Values

Positive
  • Cloud, SaaS, Web-Based
  • Desktop Version (Mac, Windows)
  • Live Rep Chat
  • Mobile Version
Negatives
  • No Desktop Version (Linux)
  • No Free Trial
  • No Free Version
  • No On-Premise Version

Updox provides healthcare providers with improved communication solutions – electronic fax, secure text, forms, telehealth, reminders, and document management – all in one Inbox.

Enhance your patients’ experiences, boost office productivity, and drive organizational profitability – all from one location. It helps to deliver the best virtual and in-person care and focus on what matters most to your patients.

Video and Images

Check Updox Video & Images

*Click on the screenshot to zoom

Best for

Check who Updox is best for

Best for out-of-hospital providers, physicians, pharmacies, health systems, LTPAC facilities, behavioral & physical therapists, and more

Features

Updox Features

Virtual visits and conversations take place in a secure, HIPAA-compliant environment and alleviates the back-and-forth phone calls, paper documents before and after visits and need for non-emergency in-person care.

On average, for every 100 appointments on a provider’s schedule, 7 will not show. Decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

  • Appointment Scheduling
  • Confirmation/Reminders
  • Mobile Access
  • Multi-Provider Practice
  • One-to-One Messaging
  • Patient Engagement
  • Practice Management
  • Remote Treatment Plans
  • Video Conferencing

Security

Is Updox HIPAA COMPLIANT?

Updox is HIPAA compliant and is compliant with other industry security standards (e.g. NIST).

The security of your Personal Information is important. Updox makes commercially reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

The company has implemented security measures consistent with industry standards. 

Their platform provides secure channels to communicate with patients either through video chat, SMS texting, and even fax. Updox has taken HIPAA compliance very seriously as their business entirely depends on HIPAA compliant channels for their clients to communicate through.

They have all of the necessary technical requirements in place and they are more than capable of executing a BAA with any of their clients.

Pricing

Updox Pricing

Updox is the only place to manage all your work and communications that happen outside of the EHR—see how our products work seamlessly together.

Pricing and demo are available upon request at the pricing plans page.

Add your rating

User’s ad Editor’s scores

8.6 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
8.4User's score
Design
8
Price
8
Quality
8
Innovation
9
Usability
9
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