What is Helprace?
Pros and Cons Values
Helprace is a great helpdesk and service solution that tightly integrates multiple tools together for great customer service. It provides such handy features as tickets, email management, customer community, feedback, docs and knowledge base. Users can track the status of their issues and tasks throughout their workflows. The software also allows communicating changes to site visitors, customers, and teams.
Helprace is the easiest way to manage customer-company interaction. It has integrations with WordPress, Webhooks, and Google Analytics. However, there is no mobile version for Android or iOS.
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Best for
Check who Helprace is best for
Helprace is the best customer service solution for small or emerging businesses who are looking for an opportunity to better engage with their customers. That is to say, users of this software work in chemical, real estate, and blockchain industries.
Features
Helprace Features
Firstly, Helprace offers plenty of tools for email management. There is a visual editor and placeholders available for your ticket custom design. You can add custom email signatures with a logo and rich formatting to every reply. Moreover, there are quick links to ticket queues in your admin panel. You can answer common questions with a saved reply (canned response).
Secondly, you can pinpoint days and times your customers are being most active due to your Reports feature. You learn how long users normally wait for an agent’s response. Then you compare your reports to a previous period or custom date range. Most importantly, you see what customers are satisfied with and what they have to say about your customer service.
- Tickets Management
- Reports
- Community
- Feedback
- Docs & KB
- Spam Filtering
- Localization
- Support
- Following and Notifications
- Tagging
- RSS
- Integrations
There is a community for your brand where customers can turn for answers or help one another. You are able to approve posts and comments before they go live or review them afterward. Then you complete and separate activity feeds for every space, feedback channel, and customer. Helprace has a built-in spam filter that scans incoming emails and user-submitted posts. It provides customer service in your native tongue: 25 languages available.
Security
Is Helprace HIPAA COMPLIANT?
Helprace is totally HIPAA compliant. It handles protected health information (also known as PHI) easily and securely.
Unlike other software, Helprace is a help desk HIPAA system designed for organizations, entities, and companies that want their healthcare communications protected along with HIPAA rules. It also features other productivity features such as agent collisions, smart filters, tagging, customer satisfaction ratings, macros and triggers, and automation. These are actions that you can set to work in the background, all automatically.
GDPR Compliance
Is Helprace GDPR COMPLIANT?
Helprace is totally GDPR compliant.
The software gives its customers the ability to remove user data, clear personal data and remove everything the help desk in accordance with help desk GDPR directives. It also gives end-users the option to delete tickets, comments, and attachments that may have their personal data.
Pricing
Helprace Pricing
Helprace pricing starts at $10.00 per feature, per month. There is a free version. The solution also offers a free trial. There are several different plans: Tickets, Community, Docs, Self-Service, Helpdesk, Complete.
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