What is LiveChat?
Pros and Cons Values
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales.
Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time.
The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window.
LiveChat is a customizable solution, allowing users to add different themes and colors to their chat windows. It offers customer support via chat, email and phone.
Video and Images
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Best for
Check who LiveChat is best for
Is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.
Features
LiveChat Features
Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
- Alerts / Escalation
- Canned Responses
- Communication Management
- Customer Service Analytics
- Customizable Branding
- Email Management
- Feedback Management
- Knowledge Base Management
- Live Chat
- Offline Form
- Performance Metrics
- Self Service Portal
- Third-Party Integrations
- Transfers/Routing
- Website Visitor Tracking
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.
Security
Is LiveChat HIPAA COMPLIANT?
LiveChat is HIPAA compliant in case it is set up correctly. It is also GDPR compliant.
It complies with the following information related security and monitoring procedures:
- Documented and defined security standards and procedures
- Employee confidentiality agreement
- Verification of employees who have access to customer data
- Access to information granted only to employees who need to work with customer data or hosting servers
- Access to customer data is limited within 24 hours of employee departure or relocation within LiveChat
- Training on internal security policies and raising of security awareness as a day-to-day process
- Physical security of the data center
- Both data storage and backups are being encrypted with 256-bit Advanced Encryption Standard (AES) algorithm
- Networks are either connected into a single routed local network or interconnected by VPN
Physical security ensured by data centers and hosting provided to and by our Products meet the following requirements:
- Secure rooms with at least two access mechanisms, i.e., key-cards, man traps, security guards, and computer room badge-in
- Authorized employees only are allowed physical access to the servers. 24/7 security at the location
- Backups of customer data are stored on-site with limited access and at a securely controlled or commercial off-site location
- All backups are copied to a geographically separated location
- The site guarantees additional protection such as uninterruptible power and fire suppression
- Flawed components in the data center undergo DoD-approved “erase” or “wipe” procedure (if functionally possible) before physical destruction
Pricing
LiveChat Pricing
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