Zendesk

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.
8.6/10 (Expert Score)
Product is rated as #5 in category CRM Software

What is Zendesk?

Pros and Cons Values

Positive
  • 24/7 Live Support
  • Cloud, SaaS, Web-Based
  • Free Trial
  • Helpdesk
  • Mobile Version (Android, iOS)
Negatives
  • No Desktop Version
  • No Free Version
  • No On-Premise Version

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.

Zendesk aims to help support, sales, and customer success teams engage with their customers better. This means that you can pay for fewer tools and keep all your customer data in one place.

Video and Images

Check Zendesk Video & Images

*Click on the screenshot to zoom

Best for

Check who Zendesk is best for

Aperfect solution for companies of all sizes providing customer service.

Features

Zendesk Features

Zendesk aims to help support, sales, and customer success teams engage with their customers better. This means that you can pay for fewer tools and keep all your customer data in one place.

Let’s get down to the features it has.

  • Account Alerts
  • Appointment Management
  • Availability Management
  • Call Center Management
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Corrective and Preventive Actions
  • Dashboard
  • Gamification
  • IVR / Voice Recognition
  • Macros/Templated Responses
  • Project Management
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Voice Customization
  • Website Visitor Tracking
  • Workflow Management

Security

Is Zendesk HIPAA COMPLIANT?

Best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks (PCI DSS, FSQS, HDS, SOC2 TYPE II, ISO27001/27018, and Zendesk is HIPAA Compliant). It also helps customers meet their own compliance standards.

Pricing

Zendesk Pricing

When you sign up for your trial of Zendesk, you’ll have access to all features on the Zendesk Suite Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card or Paypal from within your account.

Add your rating

User’s ad Editor’s scores

8.6 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
8.4User's score
Design
8
Price
8
Quality
8
Innovation
9
Usability
9
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