What is Zendesk?
Pros and Cons Values
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. It is a cloud-based help desk management solution offering customizable tools to build customer service portals, knowledge bases, and online communities.
Zendesk aims to help support, sales, and customer success teams engage with their customers better. This means that you can pay for fewer tools and keep all your customer data in one place.
Video and Images
Check Zendesk Video & Images
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Best for
Check who Zendesk is best for
Aperfect solution for companies of all sizes providing customer service.
Features
Zendesk Features
Zendesk aims to help support, sales, and customer success teams engage with their customers better. This means that you can pay for fewer tools and keep all your customer data in one place.
Let’s get down to the features it has.
- Account Alerts
- Appointment Management
- Availability Management
- Call Center Management
- Campaign Management
- Chat/Messaging
- Communication Management
- Corrective and Preventive Actions
- Dashboard
- Gamification
- IVR / Voice Recognition
- Macros/Templated Responses
- Project Management
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Voice Customization
- Website Visitor Tracking
- Workflow Management
Security
Is Zendesk HIPAA COMPLIANT?
Best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks (PCI DSS, FSQS, HDS, SOC2 TYPE II, ISO27001/27018, and Zendesk is HIPAA Compliant). It also helps customers meet their own compliance standards.
Pricing
Zendesk Pricing
When you sign up for your trial of Zendesk, you’ll have access to all features on the Zendesk Suite Professional plan. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card or Paypal from within your account.
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