What is WhosOn?
Pros and Cons Values
WhosOn is a Customer Support & Live Chat app bringing customer communication to a whole new level of efficiency, allowing to detect and pinpoint new leads and increase conversion rates. Overall, WhosOn can help cart bounce rates, and motivate users to subscribe or make orders.
This platform revolutionized omnichannel communication and enhanced customer service to track and engage customers in a more personalized and accelerated manner, with separate agent and manager views and canned responses. Businesses can focus on chat information delivery regardless of their operating systems, as the tool is fully mobile-optimized, and well-integrated with third-party and homegrown CRM systems.
WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations.
Video and Images
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Best for
Check who WhosOn is best for
WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is a great live chat solution for call centers, enterprises, and public sector or regulated organizations.
Features
WhosOn Features
The software offers extensive features and integrations that make it one of the more robust solutions in the market.
WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis.
- Availability schedules
- Canned Responses
- Chat surveys
- Chat translation
- Customizable Branding
- Customer history
- Geotargeting
- Dynamic invites
- Live Chat
- Missed chat handling
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integrations
- Transfers/Routing
And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface
Security
Is WhosOn HIPAA COMPLIANT?
WhosOn is HIPAA compliant, and it definitely is the live chat software a user can trust. They put chat security to the top, and pull out every stop to make sure the user data stays protected.
Pricing
WhosOn Pricing
In addition to standard plans, users can add some features from the list. Make sure to start with FREE TRIAL in order to investigate WhosOn in action before you pay.
WhosOn on-premises
WhosOn enterprises
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