TeamSupport

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries.
8.6/10 (Expert Score)
Product is rated as #6 in category Help Desk Software

What is TeamSupport?

Pros and Cons Values

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries.

Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

Positive
  • 24/7 Live Support
  • Cloud, SaaS, Web-Based
  • Desktop Version
  • Free Trial
  • Helpdesk
  • Mobile Version (Android, iOS)
Negatives
  • No Free Version
  • No On-Premise Version

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Video and Images

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Best for

Check who TeamSupport is best for

Ideal for B2B Technology companies with support/product teams who want a support solution that helps build passionate customer bases for its clients.

Features

TeamSupport Features

Nationally recognized TeamSupport suite of solutions includes TeamInsights, a revolutionary customizable reporting, and analytics solution that combines macro-level KPIs with drill-down capability; and TeamSuccess, boldly repositioning the role of B2B customer support software in the industry as the first solution to fully realize the revenue potential of customer success.

  • Automated Routing
  • Call Center Management
  • Dashboard
  • Document Storage
  • Email Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Workflow Management

Security

Is TeamSupport HIPAA COMPLIANT?

TeamSupport is HIPAA Compliant.

TeamSupport will maintain strict policies and procedures designed to deliver top-notch secure help desk software features and to protect the privacy of our clients’ information. We employ SSL/TLS encryption (AES 256) and other privacy protection technology to secure all of our data. Additionally, these policies and procedures are reviewed annually, or as needed to maintain a healthy service to our customers.

HIPAA Seal of Compliance

The company is able to review and sign Business Associate Agreements, or BAAs, with users of our Enterprise customers who are on annual billing. If you need a BAA in order to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), please email [email protected] and include the name of the organization or individual to whom the BAA should be addressed.

Pricing

TeamSupport Pricing

One Fee to Make Your Life Simple.

One monthly fee gets you all the features and customization options included in your plan along with all of the post-sales support. And there are never hidden fees or surcharges. With our online support software, there’s nothing to install, no additional software to buy, and nothing to manage yourself.

Schedule a DEMO to check TeamSupport in action.

Support Desk

Perfect for end-user customer support or external help desk operations. Easily assign, track, and manage customer support requests.
FROM $50 LEARN MORE

Enterprise

Perfect for software and technology companies.
Track support issues, product bugs, defects, and feature enhancements.
FROM $69 LEARN MORE

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User’s ad Editor’s scores

8.6 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
8.4User's score
Design
8
Price
8
Quality
8
Innovation
9
Usability
9
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