What is TeamSupport?
Pros and Cons Values
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries.
Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
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Best for
Check who TeamSupport is best for
Ideal for B2B Technology companies with support/product teams who want a support solution that helps build passionate customer bases for its clients.
Features
TeamSupport Features
Nationally recognized TeamSupport suite of solutions includes TeamInsights, a revolutionary customizable reporting, and analytics solution that combines macro-level KPIs with drill-down capability; and TeamSuccess, boldly repositioning the role of B2B customer support software in the industry as the first solution to fully realize the revenue potential of customer success.
- Automated Routing
- Call Center Management
- Dashboard
- Document Storage
- Email Management
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Workflow Management
Security
Is TeamSupport HIPAA COMPLIANT?
TeamSupport is HIPAA Compliant.
TeamSupport will maintain strict policies and procedures designed to deliver top-notch secure help desk software features and to protect the privacy of our clients’ information. We employ SSL/TLS encryption (AES 256) and other privacy protection technology to secure all of our data. Additionally, these policies and procedures are reviewed annually, or as needed to maintain a healthy service to our customers.
The company is able to review and sign Business Associate Agreements, or BAAs, with users of our Enterprise customers who are on annual billing. If you need a BAA in order to comply with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH), please email [email protected] and include the name of the organization or individual to whom the BAA should be addressed.
Pricing
TeamSupport Pricing
One Fee to Make Your Life Simple.
One monthly fee gets you all the features and customization options included in your plan along with all of the post-sales support. And there are never hidden fees or surcharges. With our online support software, there’s nothing to install, no additional software to buy, and nothing to manage yourself.
Schedule a DEMO to check TeamSupport in action.
Support Desk
Enterprise
Track support issues, product bugs, defects, and feature enhancements.
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