What is Talkdesk?
Pros and Cons Values
Talkdesk is one of the global customer experience leaders in cloud-based call center software that helps you connect with your clients.
The company’s contact center solution provides a better way for businesses and customers to engage with one another, its easy-to-use interface offers robust functionality with advanced features, comprehensive reporting, and seamless integrations.
Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,500 innovative companies around the world partner with Talkdesk.
Video and Images
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Best for
Check who Talkdesk is best for
The company’s target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.
Features
Talkdesk Features
Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity.
- Access Controls/Permissions
- Alerts / Escalation
- Archiving & Retention
- Auto-Dialer
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Tagging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
Security
Is Talkdesk HIPAA COMPLIANT?
The company takes the security of customers very seriously and strives to continuously improve it. In this context, the work done by the security research community provides an important contribution.
Talkdesk is HIPAA Compliant, besides it has a variety of different security certificates: PCI Level1, NATO SECRET, iapp, CSA STAR, NIST, AICPA SOC, etc.
Pricing
Talkdesk Pricing
Pricing is available upon request at the official pricing page. Select the right contact center edition for you. Engage with customers anytime anywhere with any of our AI-powered contact center solutions starting at $65 per seat, per month.
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