What is Splashtop?
Pros and Cons Values
Splashtop is a remote support solution designed for managed service providers, IT professionals, and help desk staff who need a solution combining remote control, alerts monitoring, Windows updates, and remote command features. It provides multiple-device access, file transfer, remote printing, chat, grouping, and user management functionalities.
Splashtop enables agents to connect to systems remotely with the help of a nine-digit session code and downloaded software. The solution also features chat and enables users to print documents on remote devices.
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Best for
Check who Splashtop is best for
A great solution for Managed Service Providers (MSP), IT professionals, service providers, helpdesk.
Features
Splashtop Features
It provides top-requested features at a low cost and premium remote management and monitoring features including:
+ Configurable Alerts allow users to set up alerts in customized combinations to monitor computer status, software installation, memory usage, and more
+ Windows Update Management helps technicians ensure that their computers are up-to-date
+ Remote Command enables users to execute commands on a remote computer
+ System Inventory displays system, hardware, and software inventory
+ Event Logs show the computers’ key events/warnings that technicians can use to troubleshoot issues
- 2FA
- Chat
- Data Export
- File Transfer
- Multi-user
- Network Device Performance Monitoring
- Patch Management
- Real-time Alerts
- Scheduling
- Self-service Portal
- Support Forum
- Third-Party Plugins/Add-Ons
Security
Is Splashtop HIPAA COMPLIANT?
Splashtop is HIPAA Compliant. The solution complies with customers’ compliance along with industry and government standards and regulations, such as FERPA, ISO 27001, GDPR, SOC2 TYPE2, CCPA.
Every business that is part of the U.S. healthcare industry must comply with Federal standards regulating sensitive and private patient information. In addition to protecting worker health insurance coverage, HIPAA sets forth standards for protecting the integrity, confidentiality, and availability of electronic health information. Splashtop does not process, store, or have any access to any of the users’ computer data such as patient data or medical records. Therefore, Splashtop should not be considered as your business associate. While no single product or solution can make an organization HIPAA-compliant, the Splashtop Business Access, Splashtop Remote Support, Splashtop SOS, and Splashtop On-Prem products, when used properly, may help organizations fulfill HIPAA guidelines for the privacy and security of remote access to healthcare information and may be used within a larger system to support HIPAA compliance (see whitepaper below). Some key points to note are:
- Splashtop transmits but does not store the encoded screen capture stream, which is encrypted end-to-end with TLS with AES-256 bit encryption.
- The username / password transmission is encrypted with HTTPS / TLS.
- The user passwords are encrypted and stored in our database, which is protected by encrypted disk and VPN.
- All connections are logged with timestamp and user / device / session info.
- Device authentication is enabled by default with an option to turn on 2-factor authentication.
- Our Cloud security modules monitor and flag suspicious activities real-time and block the aggressor from further access to our Cloud services.
All of these measures should help ensure that Splashtop may be securely deployed in your organization without affecting HIPAA compliance.
Pricing
Splashtop Pricing
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