What is NICE CXone?
Pros and Cons Values
NICE CXone is the world’s #1 cloud customer experience platform.
Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
CXone is the fully scalable and elastic single cloud platform you’ll never need to replace. You only pay for what you use and are free to scale up and down as required. Our offering is open and extensible, with over 250 APIs and 75 development partners. It even includes the industry’s only voice service level agreement.
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Best for
Check who NICE CXone is best for
Contact centers in small, medium, enterprise, and government organizations use NICE CXone to deliver exceptional customer experiences across all channels digital and voice.
Features
NICE CXone Features
CXone delivers a comprehensive Agile Customer Experience solution for your customer service on the world’s #1 cloud-native CX platform, providing a digital-first, hyper-personalized and adaptive environment for both consumers and employees.
- Alerts / Escalation
- Archiving & Retention
- Auto-Dialer
- Blended Call Center
- Budgeting/Forecasting
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Tagging
- Collaboration Tools
- Computer Telephony Integration
- Ticket Management
Security
Is NICE CXone HIPAA COMPLIANT?
NICE CXone is HIPAA compliant as well as GDPR and CCLA compliant.
NICE implements data security systems and procedures to secure the information stored on NICE computer servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security.
Therefore, NICE cannot guarantee that the Website is immune to unauthorized access to the information stored therein and to other information security risks.
Pricing
NICE CXone Pricing
Pricing starts at $100.00/month/user, although the exact pricing is by quote request, and is not listed on their website.
Customer reviews tell us that the platform is easy to understand and use even with all of the powerful features that it offers.
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