Expert Choice

Nectar Desk

Call Center Software in the Cloud that helps keep client communication under a single interface.
9/10 (Expert Score)
Product is rated as #1 in category Call Center Software

What is Nectar Desk?

Pros and Cons Values

Positive
  • Cloud, SaaS, Web-Based
  • 24/7 Live Rep Phone, Email, Live Chat Support
  • Live Online Training
  • Free Trial
  • Mobile App
Negatives
  • No Desktop Version
  • No Free Version

Nectar Desk is one of the most affordable and complete SaaS solutions for handling inbound and outbound calls, text messaging and email features, live chat, reporting and analytics, and much more.

The software can be set up in minutes. Moreover, you’ll always have quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center.

With Nectar Desk, you will get workplace insights that will help enhance workflow and productivity.

Video and Images

Check Nectar Desk Video and Images

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Best for

Check who Nectar Desk is best for

The variety of the software features will cover the requirements of a small and medium business as well as sophisticated enterprise size contact centers.

Features

Nectar Desk Features

  • Archiving & Retention
  • Auto-Dialer
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Computer Telephony Integration
  • Contact Management
  • Event Triggered Actions
  • File Transfer
  • Inbound Call Center
  • IVR / Voice Recognition
  • Manual Dialer
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • Scheduled Recording
  • Telemarketing Management
  • Voice Customization
  • Voice Mail
  • VoIP

Multiple features in one software. With Nectar Desk, you get a chance to control all your omnichannel interactions on the fly. The call center software allows using SMS, ticketing, chat, email texts, and other communications on a whim.

Bring all your interactions to one place

Use the cloud-based ACD tools, auto-dialers, and IVR technologies to reach out to horizons you didn’t imagine.

Take advantage of the software VoIP services to call prospects from anywhere in the world with your caller ID localized to eliminate dropped calls.

Nectar Desk Software

Assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.

Nectar Desk Call Center Software facilitates business to handle, manage, and report on every client interaction from all communication channels and give pleasant and reliable support. So, they will trust your organization, never turn down but recommend to their friend, relatives, and simply familiar people while you’ll enjoy the growth of new customers.

Security

What about security?

Nectar Desk is HIPAA compliant and offers the most comprehensive set of company security certifications & standards.

The software is committed to protecting customer data.
They take the security of customers very seriously and strive to continuously improve it and follow the standards and best practices established by international security frameworks such as:

  • HIPAA
  • SOC2
  • PCI
  • GDPR

Pricing

Nectar Desk Pricing

Basic Voice

Nectar Desk pricing starts at $29.00 per user, per month

Multi-Channel Best values

The best choice for medium-sized teams and Contact Centers

Unlimited

All features are available with no limitations

Nectar Desk offers a 14-day free trial, no credit card required.

We at Nectar Desk believe every client should try our solution for themselves, encouraging our clients to trial our Cloud Call Center software to ensure it meets all their needs before they purchase.
We offer free onboarding support to every trial account. We invite you to give Nectar Desk a chance to show you how our Cloud Call Center software can improve your customer service.

Test all the benefits of the system on your own to make the right choice.

Add your rating

User’s ad Editor’s scores

9 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
9.2User's score
Design
9
Price
9
Quality
9
Innovation
9.5
Usability
9.5
Add your review  |  Read reviews and comments

1 Comment
  1. 5
    Design
    100
    Price
    100
    Quality
    100
    Innovation
    100
    Usability
    100

    Nice solution, we make dozens of calls per day and send mass SMS from a single account and it’s extremely convenient for our company.

    + PROS: Price is perfect for the wide choice of features
    Helpful(1) Unhelpful(0)You have already voted this

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