What is Help Scout?
Pros and Cons Values
Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships.
Help Scout scales like any other help desk, but the customer experience feels personalized like email.
It is ideal for companies of all sizes, and supports companies with 500+ users; its clutter-free features keep teams of any size on the same page.
With best-in-class reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app, to support customers on the go.
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Best for
Check who Help Scout is best for
Ideal for companies of all sizes and supports companies with 500+ users.
Features
Help Scout Features
The solution allows users to create multiple mailboxes for each shared email address so that they can work across departments or manage several products/brands from a single account.
The reporting feature helps users measure team performance, spot trends, and monitor customer happiness.
- Automated Routing
- Call Center Management
- Canned Responses
- Collaboration Tools
- Document Storage
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Workflow Management
Help Scout lets users see which emails are being addressed in real-time, so that team members do not respond to the same customer twice.
Users can also assign conversations instead of forwarding them to coworkers to eliminate steps in the process.
Security
Is Help Scout HIPAA COMPLIANT?
Help Scout is HIPAA Compliant. The company takes security and privacy seriously, adhering to enterprise-level security standards that keep customer data protected.
All data is stored in the USA in HIPAA compliant, multi-tenant datastores in Amazon Web Services-controlled data centers, and is protected under a signed BAA with AWS.
Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access.
Pricing
Help Scout Pricing
The Company plan makes it easy for larger teams to experiment, grow, and change.
Before applying for a selected pricing plan, it is advised to get a free trial to discover whether it is exactly what you need to be implemented in your team or company.
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