Help Scout

Help Scout is a global remote company which is a provider of help desk software.
8.6/10 (Expert Score)
Product is rated as #3 in category Help Desk Software

What is Help Scout?

Pros and Cons Values

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships.

Positive
  • 24/7 Live Support
  • Cloud, SaaS, Web-Based
  • Free Trial
  • Helpdesk
  • Mobile Version (Android, iOS)
Negatives
  • No Desktop Version
  • No Free Version
  • No On-Premise Version

Help Scout scales like any other help desk, but the customer experience feels personalized like email.

It is ideal for companies of all sizes, and supports companies with 500+ users; its clutter-free features keep teams of any size on the same page.

With best-in-class reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app, to support customers on the go.

Video and Images

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Best for

Check who Help Scout is best for

Ideal for companies of all sizes and supports companies with 500+ users.

Features

Help Scout Features

The solution allows users to create multiple mailboxes for each shared email address so that they can work across departments or manage several products/brands from a single account.

The reporting feature helps users measure team performance, spot trends, and monitor customer happiness.

  • Automated Routing
  • Call Center Management
  • Canned Responses
  • Collaboration Tools
  • Document Storage
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Workflow Management

Help Scout lets users see which emails are being addressed in real-time, so that team members do not respond to the same customer twice.

Users can also assign conversations instead of forwarding them to coworkers to eliminate steps in the process.

Security

Is Help Scout HIPAA COMPLIANT?

Help Scout is HIPAA Compliant. The company takes security and privacy seriously, adhering to enterprise-level security standards that keep customer data protected.

All data is stored in the USA in HIPAA compliant, multi-tenant datastores in Amazon Web Services-controlled data centers, and is protected under a signed BAA with AWS.

Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

Pricing

Help Scout Pricing

The Company plan makes it easy for larger teams to experiment, grow, and change.

Before applying for a selected pricing plan, it is advised to get a free trial to discover whether it is exactly what you need to be implemented in your team or company.

STANDARD

Up to 10 agents
FROM $20 LEARN MORE

PLUS

Up to 20 agents
FROM $35 LEARN MORE

COMPANY

Unlimited number of agents
UPON REQUEST LEARN MORE

Add your rating

User’s ad Editor’s scores

8.6 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
8.4User's score
Design
8
Price
8
Quality
8
Innovation
9
Usability
9
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