Freshdesk

Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly.
8.6/10 (Expert Score)
Product is rated as #1 in category Help Desk Software

What is Freshdesk?

Pros and Cons Values

Freshdesk is a cloud-based helpdesk system, offering powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly.

Positive
  • 24/7 Live Support
  • Cloud, SaaS, Web-Based
  • Free Trial
  • Free Version
  • Mobile Version (iOS, Android)
  • On-Line Trainings
Negatives
  • No Desktop Version
  • No On-Premise Version

It offers a ticketing system for businesses to help them collect all of their customer conversations into a single place, automate repetitive tasks, and facilitate faster issue resolution by fostering greater collaboration between business units and teams.

Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support.

Video and Images

Check Freshdesk Video and Images

*Click on the screenshot to zoom

Best for

Check who Freshdesk is best for

This software is a perfect solution for all-sizes companies, providing client services regardless of industry.

Features

Freshdesk Features

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels.

Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support.

Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Cataloging/Categorization
  • Community Management
  • Customer Complaint Tracking
  • Customizable Branding
  • Dashboard
  • Macros/Templated Responses
  • Performance Metrics
  • Remote Access/Control
  • Workflow Management

Find out the full set of features here.

Security

Is Freshdesk HIPAA COMPLIANT?

This software is HIPAA compliant, in addition, it is certified GDPR, AICA SOC, Cyber Essentials, TRUSTe, ISO/IEC 27001 certificates. Freshdesk ensures every business has privacy, security, and data protection on all fronts.

Over 50,000 customers across the globe trust Freshdesk with their data security. The company backs itself up with robust data security and privacy practices that form an integral part of the product engineering and service delivery principles. 

Following the tenets of security by design, security is at the heart of how the company builds products, secures your data and provides high resiliency.

Freshdesk has top-down governance and security in our DNA that lets constantly wade through our threat vectors and calibrate to strengthen our security posture. That way, we align to the changing business and technology landscape.

Pricing

Freshdesk Pricing

Try free for 21 days

No credit card is required. No strings attached

  • 462% ROI over 3-years
  • < 3-month payback period
  • $2.9 million support cost saved
  • 75% reduction in ticket resolution time

Freshdesk offers various pricing plans. Select the one you need by clicking on LEARN MORE

Add your rating

User’s ad Editor’s scores

8.6 Total Score
MUSTHAVE software!

At every step of your business growth, it is necessary to implement something new or improve something old. This is what this software may help you with. HIPAA SOFTWARE RECOMMENDS!

8.8Expert Score
Design
9
Price
7
Quality
9
Innovation
10
Usability
9
8.4User's score
Design
8
Price
8
Quality
8
Innovation
9
Usability
9
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