What is Freshdesk Messaging?
Pros and Cons Values
Freshdesk Messaging(Formerly Freshchat) is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.
With the world moving towards contactless service, customers expect on-demand, personalized support on familiar channels that are easily accessible.
This is where businesses use Freshdesk Messaging’s powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
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Best for
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Freshdesk Messaging (Formerly Freshchat) target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Features
Freshdesk Messaging Features
Freshchat is a messaging-first product that focuses on engagement and support.
It offers best in class chatbots that focus on intent and engagement, proactive, rich media campaigns to segment and target audiences; intelligent load balancing and routing capabilities.
- Canned Responses
- Customizable Branding
- Geotargeting
- Offline Form
- Remote Access/Control
- Task Management
- Third Party Integrations
- Transfers/Routing
- Website Visitor Tracking
One Freshdesk Messaging inbox, multiple conversational channels – WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app and so on. Seamless integrations with apps and familiar interface and platform capabilities that improve your agent productivity by 3X
Security
Is Freshdesk Messaging HIPAA COMPLIANT?
Freshdesk Messaging is HIPAA compliant, in addition, it is certified GDPR, AICA SOC, Cyber Essentials, TRUSTe, ISO/IEC 27001 certificates. Freshdesk ensures every business has privacy, security, and data protection on all fronts.
Over 50,000 customers across the globe trust Freshdesk with their data security. The company backs itself up with robust data security and privacy practices that form an integral part of the product engineering and service delivery principles.
Following the tenets of security by design, security is at the heart of how the company builds products, secures your data and provides high resiliency.
Freshdesk has top-down governance and security in our DNA that lets constantly wade through our threat vectors and calibrate to strengthen our security posture. That way, we align to the changing business and technology landscape.
Pricing
Freshdesk Messaging Pricing
Try Freshdesk Messaging (formerly Freshchat) for 21 days.
No credit card required.
Everything you need to connect with your customers
- Be available on all popular messaging apps
- Provide instant resolutions with AI-powered chatbots
- Collaborate seamlessly with a unified inbox
- Deliver delight with proactive support capabilities
Get started today with new conversational experiences that your customers will love!
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