What is Bright Pattern?
Pros and Cons Values
Bright Pattern is a cloud-based contact center software solution that helps businesses manage multichannel services including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.
Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending a support request to the correct team member.
Bright Pattern Contact Center also includes automatic call rerouting in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.
Video and Images
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Best for
Check who Bright Pattern is best for
Best for enterprises (up to 20,000 agents) as well as midsize companies (30 agents).
Features
Bright Pattern Features
Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. It also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
- Appointment Management
- Call Center Management
- Campaign Management
- Campaign Specific Caller ID
- Collaboration Tools
- CRM
- Dashboard
- Knowledge Base Management
- Lead Management
- Outbound Call Center
- Queue Managemen
- Reporting/Analytics
- Survey/Poll Management
- Telemarketing Management
The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Its cloud contact center solution is used globally in over 26 countries and 12 languages.
Security
Is Bright Pattern HIPAA COMPLIANT?
Bright Pattern is HIPAA Compliant.
Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:
The software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access control to protect customer credit card data; audit logs to create an audit trail for access to network resources and data; regular penetration and security testing for systems and processes.
Pricing
Bright Pattern Pricing
Bright Pattern offers three simple packages to best fit your specific requirements. Whether you need voice, omnichannel, or additional features like omnichannel quality management and AI, the company has a package to meet your needs. Bright Pattern’s platform is designed with flexibility and scalability in mind, and our software can be applied in any industry, use case, and budget.
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